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Getting denied for a credit card can feel like a setback, but it doesn't have to be the end of the road. One of the best-kept secrets in the world of credit cards is the reconsideration line. If you've recently been turned down, calling the credit card reconsideration line might just turn that frown upside down.
In this article, we'll explore what a reconsideration line is, why you might need to call it, common reasons for denial, and how to navigate the conversation effectively.
What Is A Credit Card Reconsideration Line?
Essentially, it's a second chance to get approved for a credit card after being denied.
These call lines are staffed by representatives who have the authority to review applications in more detail and potentially reverse the decision. Typically, when you submit a credit card application, it is automatically reviewed by whatever system the bank has in place—rarely does a human actually look over your application.
Reconsideration lines give applicants an opportunity to plead their case and provide additional information that wasn't included in the initial application or to even have the original application reviewed by a credit risk analyst. From a business perspective, credit cards want to make sure they can trust you enough to extend you a whole line of credit.
Why You Could Have Been Denied for a Credit Card
There are several common reasons why a credit card application might be denied:
- Credit Score: Your credit score might be too low or not within the range required by the issuer
- Credit History: Issues like late payments, defaults, or a short credit history can negatively impact your application
- Income: Your reported income might not meet the minimum requirement for the card you applied for
- Debt-to-Income Ratio: If you have too much existing debt relative to your income, this can be a red flag for issuers
- Too Many Recent Applications: Applying for too many credit cards in a short period can make you look risky to lenders
- Incomplete Application: Missing or inaccurate information on your application can also lead to a denial
Calling the reconsideration line may give you a chance to override one of these initial screenings, which could be worthwhile given the benefits and perks credit cards can provide.
What to Say When Calling the Reconsideration Line
When you call the reconsideration line, it's important to be prepared and know what to say. Remember, you are talking to a human agent who will want to better understand why you won’t be a risk to extend credit to. Credit card companies at the end of the day are trying to minimize defaulters (folks who don’t pay back any of the credit they owe). Here are some tips to help you make a compelling case:
- Be Polite and Professional: Start the conversation respectfully and remain calm, no matter what
- Know Your Application: Be ready to discuss details about your application, including your credit score, income, and any other relevant information. I always recommend you have saved down your application beforehand so there’s no misalignment in numbers
- Address the Issues: If you know or think you know why you were denied, address those specific issues. For example, if it's a credit score issue, explain any extenuating circumstances or recent improvements in your financial situation
- Highlight Positive Factors: Emphasize any positive aspects of your financial profile that might not have been evident in your initial application, such as a recent raise or a history of responsible credit use
- Ask for Specific Feedback: If you're unsure why you were denied, ask the representative for specific feedback. This can help you tailor your conversation and provide relevant information
- Be Ready to Provide Additional Information: Have documents or details ready to support your case, such as pay stubs, bank statements, or letters of reference
List Of Popular Banks And Their Reconsideration Lines
Some banks make their reconsideration lines harder to find than other. However, at the end of the day, you should be able to find the reconsideration team by simply asking to speak to a “credit analyst” or someone who can help review your application manually. We’ve consolidated a list of phone numbers below that have historically led to the credit card company’s reconsideration lines, but given phone fraud and scams, it’s typically always best to call the general customer support number on the back of your card or any numbers from official communications.
BRAND
Bank / Credit Card Issuer
Reconsideration Number
American Express
1-800-567-1083
Barclays
1-877-523-0478
Bilt
Capital One
1-800-625-7866
Chase
1-888-270-2127
Citi
1-800-695-5171
Discover
1-800-347-2683
HUCA: Hang Up Call Again
One of the secrets to the reconsideration line (or customer service in general) is called Hang Up Call Again (HUCA). If you know what you’re asking for is possible and the first agent you call doesn’t give you the answer you want to hear, politely end the call and try calling again to talk to a different agent. Support agents are people after all, and every person might have a different take/viewpoint on things, especially when dealing with holistic evaluations like credit risk.
I Tried The Reconsideration Line And Failed... Now What?
While not all hope is lost for you to get that specific card, I would say that your current application should just be considered a lost cause, especially if you’ve called the reconsideration line twice. I would just start taking the appropriate steps to address why you got denied so that when you apply again for the card, the same thing won’t happen.
However, since rapidly applying for new credit cards can temporarily ding your credit score, I would generally advise waiting a few months before applying again.
Conclusion
Calling the credit card reconsideration line can be a powerful tool in turning a denial into an approval. By understanding what a reconsideration line is, why you might need to call it, and how to effectively present your case, you can improve your chances of getting the credit card you want. Remember, persistence and preparation are key. Don't be discouraged by a denial—think of the immediate next step as calling the reconsideration line to have your application reviewed.
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